Agreement to Terms
These Terms of Service ("Terms") govern your use of Multivio's social media management platform ("Service") operated by Multivio ("us", "we", or "our"). By accessing or using our Service, you agree to be bound by these Terms.
If you disagree with any part of these terms, then you may not access the Service.
Service Description
Multivio is a social media management platform that provides tools for:
- Creating and scheduling social media content
- Managing multiple social media accounts
- Analytics and performance tracking
- Team collaboration features
- AI-powered content suggestions
- Social media automation tools
User Accounts
Account Creation
To use our Service, you must:
- Be at least 13 years old (or the minimum age in your jurisdiction)
- Provide accurate and complete information
- Maintain the security of your account credentials
- Promptly update your account information as needed
Account Responsibility
You are responsible for:
- All activities that occur under your account
- Maintaining the confidentiality of your login credentials
- Notifying us immediately of any unauthorized access
- Ensuring your use complies with applicable laws
Acceptable Use Policy
Permitted Uses
You may use our Service to:
- Create and manage legitimate social media content
- Schedule posts for your own accounts or accounts you manage
- Analyze social media performance and engagement
- Collaborate with team members on social media strategies
Prohibited Uses
You may NOT use our Service to:
- Post spam, misleading, or fraudulent content
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Harass, abuse, or harm others
- Distribute malware or harmful content
- Attempt to gain unauthorized access to our systems
- Use automated tools to create fake engagement
- Resell or redistribute our Service without permission
Content and Intellectual Property
Your Content
- You retain ownership of content you create and upload
- You grant us a license to use your content to provide our Service
- You are responsible for ensuring you have rights to all content you upload
- You must not upload copyrighted material without permission
Our Intellectual Property
- Multivio owns all rights to the platform, software, and technology
- Our trademarks, logos, and brand elements are protected
- You may not copy, modify, or reverse engineer our Service
- Any feedback you provide may be used to improve our Service
Third-Party Integrations
Our Service integrates with various social media platforms and third-party services. By connecting these accounts, you acknowledge that:
- You must comply with each platform's terms of service
- We are not responsible for changes to third-party APIs or policies
- Third-party services have their own privacy policies and terms
- We may lose access to third-party features beyond our control
Subscription and Billing
Subscription Plans
- We offer various subscription plans with different features
- Subscriptions renew automatically unless cancelled
- We may change pricing with 30 days' notice
- Downgrades take effect at the next billing cycle
Payment Terms
- Payment is due at the beginning of each billing period
- Fees are non-refundable except as required by law
- We may suspend service for overdue payments
- You are responsible for applicable taxes
Cancellation
- You may cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- You retain access to paid features until cancellation is effective
- We may delete your data after account closure
Privacy and Data Protection
Your privacy is important to us. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
Service Availability
We strive to maintain high service availability, but we cannot guarantee:
- Uninterrupted access to our Service
- Error-free operation
- Compatibility with all devices or browsers
- Availability during maintenance periods
We reserve the right to modify, suspend, or discontinue any part of our Service with or without notice.
Limitation of Liability
To the maximum extent permitted by law:
- Our liability is limited to the amount you paid for the Service
- We are not liable for indirect, incidental, or consequential damages
- We are not responsible for third-party actions or content
- You use our Service at your own risk
Indemnification
You agree to indemnify and hold harmless Multivio from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or infringement of third-party rights.
Termination
By You
You may terminate your account at any time by cancelling your subscription or contacting our support team.
By Us
We may terminate your account if you:
- Violate these Terms or our policies
- Fail to pay subscription fees
- Engage in fraudulent or illegal activities
- Abuse our Service or other users
Effect of Termination
- Access to the Service will cease immediately
- Your data may be deleted after a reasonable period
- Provisions that should survive termination will remain in effect
Dispute Resolution
We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute through direct communication:
- Most disputes will be resolved through binding arbitration
- Arbitration will be conducted under applicable arbitration rules
- Class action lawsuits are waived
- Some jurisdictions may not allow arbitration clauses
Governing Law
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Multivio is incorporated, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the new Terms.
Contact Information
If you have questions about these Terms, please contact us: