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Privacy Policy

Last updated: June 3, 2025

Introduction

At Multivio ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform at multivio.com and our related services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect personal information that you provide to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials and authentication information
  • Payment and billing information
  • Profile information and preferences
  • Social media account information you choose to connect

Usage Information

We automatically collect information about how you use our services:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and interaction data
  • Log files and analytics data
  • Cookies and similar tracking technologies

Content and Communications

  • Social media content you create, schedule, or manage through our platform
  • Communications with our support team
  • Feedback and survey responses

How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

  • Provide and maintain our services
  • Process and fulfill your requests
  • Manage your account and subscriptions
  • Enable social media integrations

Communication

  • Send service-related notifications
  • Respond to your inquiries
  • Provide customer support
  • Send marketing communications (with consent)

Improvement

  • Analyze usage patterns
  • Improve our services and features
  • Develop new products and services
  • Conduct research and analytics

Legal and Security

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Ensure platform security
  • Enforce our terms of service

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our platform, process payments, provide analytics, and deliver our services. These providers are bound by confidentiality agreements.

Social Media Platforms

When you connect your social media accounts, we share content and data as necessary to provide our scheduling and management services, in accordance with each platform's terms and policies.

Legal Requirements

We may disclose your information if required by law, to respond to legal processes, or to protect the rights, property, or safety of Multivio, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and vulnerability assessments
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Specific retention periods include:

  • Account information: Until you delete your account plus 30 days
  • Content and analytics data: Up to 2 years after account deletion
  • Payment information: As required by law (typically 7 years)
  • Support communications: Up to 3 years

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Control

  • Access your personal information
  • Update or correct your data
  • Delete your account and data
  • Export your data

Privacy Controls

  • Opt out of marketing communications
  • Manage cookie preferences
  • Restrict data processing
  • Object to certain uses of your data

To exercise these rights, please contact us at [email protected] or through your account settings.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

  • Remember your preferences and settings
  • Analyze how you use our services
  • Provide personalized content and features
  • Improve our services and user experience

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

Third-Party Services

Our platform integrates with various third-party services, including social media platforms, analytics providers, and payment processors. Each third party has its own privacy policy governing the use of your information.

We encourage you to review the privacy policies of any third-party services you use in connection with our platform.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your data.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

Email: [email protected]

Support: [email protected]

Website: multivio.com